Privacy Policy

1. Who We Are

Mediterra Mindful Care ("we," "our," or "us") operates this website and provides mental health and TMS therapy services in Albuquerque, New Mexico. Our principal place of business is:

2. Information We Collect

We collect information you provide directly to us when you:

• Fill out our eligibility or contact forms (name, email, phone number, insurance provider, and any additional information you choose to share)
• Call or email us directly
• Schedule an appointment or consultation

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring URLs, through standard server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and determine TMS therapy eligibility
• Schedule consultations and appointments
• Verify insurance coverage on your behalf
• Communicate with you about our services, appointment reminders, and follow-ups
• Improve our website and services
• Comply with applicable legal and regulatory obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools (such as our CRM, scheduling software, and email platforms) to operate our practice. These providers are contractually bound to protect your data and may not use it for any other purpose.
• Insurance verification: If you request coverage verification, we may share necessary information with your insurance provider.
• Legal compliance: We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Mediterra Mindful Care, our patients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Protected Health Information (HIPAA)

As a healthcare provider, Mediterra Mindful Care is subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us in connection with receiving clinical services is handled in strict accordance with HIPAA requirements. Our Notice of Privacy Practices, available at our office, describes in detail how your PHI may be used and disclosed and your rights regarding that information.

The information collected through this website's eligibility form prior to becoming a patient is handled as described in this Privacy Policy. Once you become a patient, your clinical information is governed by HIPAA and our Notice of Privacy Practices.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Clinical records are retained in accordance with New Mexico state law and applicable federal regulations.

7. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

We may use analytics services (such as Google Analytics) that collect anonymized data about website usage. This data does not identify you personally.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at info@speranzamedical.com or call (505) 897-4100.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites (such as NeuroStar.com, insurance provider sites, or Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: